Shipping & Delivery Policy
Last updated: 3 November 2026 · Aya Design Academy (aya+)
Courses, lessons, exercises and live sessions are delivered online. This policy covers the physical studio supplies we ship — on their own, or as the kit included with a course.
1. Online courses
Access to a course is given immediately after payment is confirmed. You will find it on your dashboard and receive a confirmation email. Nothing is shipped for an online-only course.
2. Where we ship
We currently ship within India only.
3. Shipping charges
- Supply kits included with a course are shipped at no extra charge — the kit is part of the course price.
- Supplies bought on their own: any delivery charge is shown at checkout before you pay.
4. Dispatch and delivery times
- Orders are dispatched within [to confirm: dispatch time, e.g. 2–3 business days] of payment.
- Delivery usually takes [to confirm: delivery time, e.g. 5–10 business days] after dispatch, depending on your location.
- We email you when your order is dispatched, with tracking details where the courier provides them.
5. Your delivery address
We ship to the address and phone number you enter at checkout, so please check them carefully. If a parcel is returned to us because the address was wrong or nobody could receive it, we will contact you to arrange re-delivery; a second delivery may be charged.
6. Damaged, missing or late parcels
If your parcel arrives damaged, has items missing, or has not arrived within the delivery time above, contact us through the Contact Us page. Damaged and wrong items are covered by our Cancellation & Refund Policy.